Italy's train service is run by Trenitalia, part of the Gruppo Ferrovie dello Stato.

Service	Contact
Central Call Centre	Tel: 892 021
Customer Care (available 07:00-21:00 daily)	Tel: 02 637 12630
Buy Tickets by telephone	Tel: 991 661 771
Book Online (plus route and timetable search)	Website
Eurostar Information	Website (in Italian)
Disabled Passenger Helpline	Tel: 199 303 606
Traveller's guide	Website

Trenitalia offers an SMS information service to its customers. Customers have access to information on train times and delays.

• For a guide on how to use this service: Click here 

The Trenitalia website also gives access to services such as hotel reservations, car hire reservations and ordering a taxi or a station porter for luggage assistance.

Information booklets with train times and destinations for local or longer trips are available in the stations and some tourist offices.

Train Services

Trenitalia has a number of different trains:

• Local trains: for regional transport
• National trains: local connections to Italy's towns and cities with the Intercity (IC) trains, night connections along the country's main axes with the night trains and fast connections with Eurostar Italia Trains (ES)
• The high speed train, Eurostar, links Milan to Turin, Bologna and Rome
• More information is provided on the website: Click here
• International trains: the Eurocity network provides 28 trains connecting Italy to France, Belgium, Austria, Germany and Switzerland. Day or night travel in Europe is provided by the Eurocity and Euronight trains
• For more information: Click here

Services for Disabled Passengers

Trenitalia provides specific services for disabled passengers, including those who are wheelchair-bound, mobility impaired and sight impaired.

• Comprehensive information in English is available on the website: Click here
• Italy-wide helpline for disabled passengers
  Tel: 199 303 060 (open 07:00-21:00 daily except public holidays)
• 255 stations have Assistance Centres (CAD) to help disabled passengers

Italian residents who receive a mobility allowance are entitled to discount travel with a Blue Card (Carta Blu). This is also available to people with a temporary mobility problem. Special concessions and facilities exist for blind passengers and the person accompanying them.

Two equipped places are reserved for wheelchair passengers on the medium and long-distance trains. Extra help and assistance to get on and off is provided on the trains marked with a special sign. Help on departure and arrival can be arranged. It is recommended that wheelchair travellers call Trenitalia in advance to book a specially adapted seat on the equipped trains. These are indicated on the timetables. Access to carriages is by special lifts at the stations.

• For more information on services for the disabled: Click here
• Assistance for Disabled Passengers
  Tel: 02 670 70958
• Call Centre helpline
  Tel: 199 30 30 60 (07:00-21:00 daily)

Business Passengers

Trenitalia provides specific services to passengers travelling for business

• Eurostar Club: access to waiting rooms equipped with computers, photocopiers and fax machines
• Corporate Travel: discounts and deferred payments for company bookings
• Carriage rental: booking trains for private use, work trips and meetings
• Eurostar Club Members
  Tel: 02 669 81013
  Fax: 02 670 77355

Discount travel

• Groups of at least six people travelling by train may benefit from specific reductions
• Families of three (two adults and one child under 12); the parents pay full fare but the child travels free when they travel together
• For information on promotions, week-end offers and season tickets: Click here
• Passengers may buy a Cartaviaggio travel card to obtain discounts and advantages on Trenitalia trains.
• For more information on Cartaviaggio and other travel cards: Click here

Other services

• Bicycles: Several international trains have dedicated wagons or spaces allowing passengers to travel with their bicycles: Click here
• Cars: Passengers may travel with their car using the Car on Board (Auto al Seguito) service: Click here
• Motorbikes & scooters: Passengers may travel with their motorbike or scooter: Click here
• Strikes: Forewarning of scheduled strikes: Click here

Milan Train Stations

• Stazione Central
  At: Piazzale Duca d'Aosta 1, Milan
  Tel: 892 021
  Lost property: 02 637 12570
  Website
• Stazione Garibaldi
  At: Piazza Freud, Milan 
  Tel: 02 655 2078
• Ferrovie Nord
  At: Piazzale Cadorna, Milan 
  Tel: 02 202 22
  Website

The regional train direction can be contacted at the following address:

• Lombardy Territorial Direction
  At: Piazza Freud 1, Milan
  Tel: 02 290 02482
  Fax: 02 637 17487
  Open: Monday to Friday 09:00-12:00
  e-mail

Further Information

• See the AngloINFO INFOrmation Page Buses, Metro & Tram Transport in Milan
• See the AngloINFO INFOrmation Page Airports of Milan & Lombardy Provinces

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